Customer Care

Confidentiality
We place a very high emphasis on the confidentiality of our client’s documents. Upon induction staff are required to sign an agreement which prohibits them from revealing details of any document to any unauthorised person, at any time. Staff are trained and constantly reminded of the importance of the documents in our care, and our duty to the client to ensure strict confidentiality.

Reliability
Over the years we have built up our reputation for reliability. Many of our clients have been referred to us by existing clients. We pride ourselves on always delivering the correct document at the time requested by the client. If we don’t think we can do it we will tell you.

Security
We operate a highly secure state of the art facility in Oranmore, monitored round the clock 365 days of the year for both fire and intruders. Entrance is controlled by intercom. Visitors must sign in and are accompanied by a member of staff at all times.
Pest control programs are conducted regularly by a specialised company.
All our fire stations are serviced regularly by a specialised company.

"Acorn Record Managements commitment to providing a
secure confidential and reliable document service is your guarantee
to peace of mind. We look forward to working with you"