FAQ’s Q: Can we get access to our files at any time?A: Yes Q: How are our files stored? A: We use a computer controlled random access system. Q: Can we come to the Acorn warehouse or do you deliver? A: You may visit the warehouse during working hours. We also provide deliveries several times a day, as well as an out of hours service. Q: When is the bar-code applied? A: We supply bar-codes whenever you place an order for boxes. As each box is filled you apply the bar-code to it. Q: Our files are already boxed. Do we have to re-box to use Acorn’s service? A: No. We accept any record storage box provided it is in reasonable condition. Q: Can we seal the box? A: Yes. You can use your own seals or we can provide them for you. When a box is sealed we cannot deliver individual files, but we will deliver the whole box to you. Q: How do I know what box any given file is in? A: The client normally keeps an index of what is in each box. However we can arrange to do this for you. Q: Do you supply storage boxes? A: We supply a range of document boxes, tape boxes, and blueprint tubes which cover almost any requirement you are likely to have.
Q: Do you collect and store back-up tapes? A: We store your back-up tapes and disks in our fire-rated vaults. We also collect and
deliver these items to a schedule agreed with the client.
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